Frequently Asked Questions

Our trackers use satellite GPS combined with Ghana's cellular networks (MTN, Vodafone, AirtelTigo) to pinpoint your vehicle's location within 5 meters accuracy. The tracker sends updates every 10 seconds when moving, so you always know exactly where your vehicle is. Even in areas with poor GPS signal, our trackers use cell tower triangulation as backup.

We install on all vehicle types: cars (Toyota, Honda, Hyundai, Mercedes, etc.), SUVs, trucks, buses, motorcycles, and heavy equipment. Our technicians are trained on both 12V (cars) and 24V (trucks/buses) electrical systems. We've installed on everything from okadas to construction equipment.

Yes! Our trackers use Ghana's major cellular networks (MTN, Vodafone, AirtelTigo) which cover most of Ghana. In areas with weak cellular signal, the tracker stores location data and uploads it when signal is restored. GPS satellite tracking works everywhere - even in the most remote areas.

Yes! Our app caches your vehicle's last known location and can receive SMS alerts even without internet. You can also call our 24/7 support line and we'll tell you exactly where your vehicle is. The tracker itself works independently of your phone's connection.

There's no limit! You can track as many vehicles as you need from a single account. Our dashboard supports individual vehicle views and fleet-wide monitoring. Many of our customers manage fleets of 50+ vehicles from one account.

No. A SIM card is included with every tracker at no extra cost. We use multi-network SIMs that automatically connect to the strongest available network (MTN, Vodafone, or AirtelTigo) in your area. The first year of data is included in your purchase price.

Professional installation takes 30-45 minutes. Our certified technicians come to your preferred location anywhere in Accra within 24-48 hours of booking. We also serve Kumasi, Tema, Takoradi, Cape Coast, and other major cities (transportation fee may apply outside Greater Accra).

Yes! We offer installation services across Ghana including Kumasi, Tamale, Cape Coast, Takoradi, and other major cities. Transportation fees may apply for locations outside Greater Accra. Contact us for availability in your area.

The tracker is installed discreetly in a hidden location within your vehicle's dashboard or body panels. The exact location varies by vehicle type, but our technicians choose spots that are virtually impossible for thieves to find. We never reveal installation locations publicly for security reasons.

No. Our certified technicians use professional-grade tools and follow manufacturer wiring guidelines. The installation is non-invasive and does not void your vehicle warranty. We connect directly to your vehicle's electrical system without cutting any factory wires.

We strongly recommend professional installation to ensure optimal placement, secure wiring, and hidden positioning. DIY installation may void the warranty and compromise the tracker's effectiveness. Professional installation is included free with every purchase.

Absolutely. We use bank-level 256-bit SSL encryption for all data transmission. Your location data is stored securely on servers with enterprise-grade security. Only you (and anyone you authorize) can access your vehicle's location. We never share or sell customer data to third parties.

You'll receive an instant push notification and SMS within 3 seconds of unauthorized movement. Call our 24/7 emergency line immediately. We'll track your vehicle in real-time and coordinate with police. You can remotely disable the engine to stop the thief. Our recovery rate is 99% - we've helped recover over 50 stolen vehicles.

Our advanced trackers detect jamming attempts and immediately send an alert to your phone. If someone tries to use a GPS jammer, the tracker switches to cell tower positioning and continues transmitting location data. The tracker also logs all jamming events for your records.

Only you and anyone you explicitly authorize. Each account is password-protected with optional two-factor authentication. For fleet accounts, you can set different access levels - managers can see all vehicles while drivers only see their own. We never share location data with third parties.

Yes, you can cancel anytime. If you cancel within 30 days, you get a full refund. After 30 days, you can cancel your renewal and continue using the service until your current period ends. No cancellation fees.